Position: Loan Specialist

Location: Ortigas Center (TBD)

Hours: Full Time

Years of Experience: At least 5 years

Education: Any Bachelor’s degree related to Business

Communication Skills: Candidates with excellent English and experience in financial services will be given a priority

Work Timings: 10:00pm to 7:00am PH time [US Central Time shift] / Monday to Thursday / Friday Work from home

Proposed Salary: Exciting and Competitive

We will train you to provide great customer service and build strong client relationships, following AVANA’s core values: Putting People First, Doing the Right Thing, Taking the Lead, Making an Impact, and recognizing that Excellence is a journey.

Key Results

• Able to maintain document collection compliance of at least 95% of due reporting requirements as per loan covenants
• Timely responses to credit union/investor requirements
• Ordering inspection reports 2-3 months in advance
• Maintain organized loan files
• Timely follow-up and collection of post-closing requirements

Core Competencies

• Excellent Organization Skills
• Analytical Thinking
• Attention to Detail
• Collaborating with Others
• Decision Making
• Problem Solving

Duties and Responsibilities (Training will be provided):

• Responsible for working directly with the borrower’s loan representative(s) to obtain the necessary borrower, guarantor, and property information to prepare the loan file for portfolio management and/or underwriting and closing of loans.
• Placing clients with past due financial reporting requirements in default, as needed.
• Ordering, obtaining and reviewing property inspection reports.
• Keeping tickler systems up to date.
• Keeping the files organized and complete.
• Timely responses to credit union and investor requirements.
• Works with third-party vendors to obtain reports, such as appraisal, environmental, title, credit inspections, engineering, and others as needed.
• Prepares and distributes correspondence to others involved in the loan transaction. Ensures items are received and reviewed in a timely fashion to support an expedient loan process for all involved.
• Maintains the integrity of the loan file by ensuring that information provided, such as the entity documentation, appraisal and environmental report, is complete and accurate. Ensures that documentation contains the appropriate signatures.
• Review borrower information for consistency and follows up on items that require additional action. Interprets file contents in an effort to anticipate problems that would otherwise arise in loan reviews.
• Applies independent judgment to proactively take action on leading indicators and “red flags” to ensure potential problems are resolved as early as possible in the process.
• Assists with data entry and automation of relevant processes.
• Submits recommendations for improved processes.
• Develops and implements policies and procedures necessary to maintain service levels.

Required Education and Qualification

• Bachelor’s degree in any Business-related course
• Proficiency in MS Word and Excel
• Ability to work in a fast-paced and multi-national environment
• Ability to multi-task, solve problems and think quickly
• Strong attention to details, highly organized and ability to notice data discrepancies in documents
• Great telephone skills or etiquette
• Fluent in both written and oral English

Desired Functional and Behavioral Characteristics:

• Positive and professional attitude
• Self-motivated
• Team oriented, demonstrates a willingness to assist other members of the firm
• Accuracy and strong attention to details

What We Have to Offer

· Competitive salary and benefits package

· Ample opportunities for growth and self-development

· Opportunities for professional development and advancement

Collaborative and inclusive work environment with international exposure